Mei Ri Jing Ji Xin Wen·2025-11-09 01:23Core Points - A doctor in Hunan reported that her and her husband's mobile numbers were inexplicably suspended due to "fraud suspicion," causing significant disruption to their work and life [1][4] - The couple faced difficulties in restoring their service, as the local service center could not handle requests for numbers registered in other cities, requiring them to travel to the original registration location [5][6] - The customer service responses varied, with some representatives stating that a police clearance was necessary for reinstatement, while others indicated that it was not required [6][8] Group 1 - The incident highlights the challenges faced by users when their mobile services are suspended due to automated fraud detection systems [1][7] - The "protective suspension" policy is implemented when unusual communication patterns are detected, which can lead to significant inconvenience for users [8][10] - There is a lack of clarity regarding the criteria used for determining suspicious activity, leading to frustration among affected users [9][12] Group 2 - The case is not isolated, as other users have reported similar experiences of unexpected service suspensions, indicating a broader issue within the telecom industry [7][9] - Experts suggest that while telecom operators have a responsibility to ensure user safety, the standards for triggering these suspensions need to be more transparent to avoid arbitrary decisions [10][12] - Legislative representatives have raised concerns about the excessive power of telecom operators and the need for better protection of user rights [12][14]