Mei Ri Jing Ji Xin Wen·2025-11-09 01:27Core Viewpoint - The article highlights the issues faced by users of China Mobile due to unexpected service suspensions related to fraud prevention measures, raising concerns about the lack of clarity and consistency in the company's policies and customer service responses [1][5][10]. Group 1: User Experience and Complaints - A doctor in Hunan reported that her and her husband's mobile numbers were suspended for over 20 days due to alleged fraud involvement, causing significant disruption to their work and communication with patients [1][6]. - The couple faced difficulties in restoring service as they were required to travel to the number's registered location in Changsha, despite having no criminal record or abnormal communication behavior [6][8]. - Customer service representatives provided inconsistent information regarding the requirements for restoring service, leading to confusion and frustration for users [7][9]. Group 2: Company Policies and Procedures - China Mobile's fraud prevention measures involve automatic suspensions of numbers flagged for unusual activity, which can include frequent calls or changes in usage patterns [11][12]. - The company has been criticized for the lack of transparency in its fraud detection criteria and the process for restoring service, with users expressing dissatisfaction over the burdensome requirements [10][15]. - Regulatory frameworks, such as the Anti-Telecom Network Fraud Law, mandate that telecom operators conduct real-name verification for flagged users, but the implementation and communication of these policies remain unclear [8][11].