高铁票买到19排但车厢只有17排？客运段回应：系列车车型临时变更

Core Points - A passenger experienced an issue with their high-speed train ticket, which indicated a seat in row 19, but the train only had 17 rows, leading to public discussion and concern [1][3] - The railway department confirmed that the train model was changed temporarily, which resulted in the seat number adjustment, and they communicated this change to the affected passenger via SMS [3] Group 1 - The incident involved a passenger on train D3046 from Shanghai Hongqiao to Hankou, where a model change from CRH2B to CRH380AL occurred, causing a discrepancy in seat availability [3] - The railway department sent a notification through the 12306 system to inform the passenger about the seat change from row 19 to row 17 due to the model adjustment [3] - The railway staff assisted the passenger upon boarding by explaining the situation and guiding them to the correct seat, expressing apologies for the inconvenience caused [3]