Core Viewpoint - Zhongtong Express has made significant progress in corporate social responsibility (CSR) and plans to continue advancing its ESG practices from 2024 to 2025 [2] Group 1: Corporate Social Responsibility Achievements - Zhongtong Express has integrated CSR into its corporate strategy and daily operations, leading to an improvement in its brand image and international ESG ratings, ranking in the top 10% globally in the S&P Global Corporate Sustainability Assessment (CSA) [2] - The company has established over 20 customer feedback channels, including 95,311 channels and an official mini-program, to enhance customer satisfaction [2] - Zhongtong Express conducts regular customer satisfaction surveys to analyze results and improve service quality [2] Group 2: Employee Welfare Initiatives - By April 2025, 790 outlets and 16,000 employees benefited from the implementation of the "parcel delivery to every corner" policy [3] - The exclusive accident insurance for delivery personnel has increased to 200,000 yuan, covering all risk scenarios [3] - The "Delivery Personnel Care Fund" has grown from 30 million yuan to 200 million yuan, assisting over 500 individuals with 25 million yuan in subsidies [3] - The company provides free smart prosthetics for eligible delivery personnel [3] Group 3: Educational and Community Support - The "Dream 1+1" charity education program has donated over 100,000 books and built 8 hope schools, with total donations amounting to several million yuan by September 2025 [3] - The program has provided over 460,000 yuan in educational support for children in remote areas [3] - Zhongtong Express has initiated a "Fraud Prevention Line" campaign in collaboration with public security agencies, conducting 15,345 fraud prevention training sessions covering 441,563 individuals [3] Group 4: Environmental Initiatives - Zhongtong Express is actively responding to the national "dual carbon policy" by building a green logistics system, focusing on four areas: green collection, green transfer, green transportation, and green delivery [4] - By the end of 2024, the company has invested in 53.43 million reusable bags and recycled 12.767 million quality cardboard boxes [4] - The company has set up 28,017 green recycling devices across 90% of its outlets and stores, achieving a 100% usage rate of electronic waybills [4] - In 2024, the solar panel installation area reached approximately 620,000 square meters, generating 53,410 MWh of electricity, a 33% increase year-on-year [4] - As of October 2025, over 2,900 autonomous delivery vehicles operate in more than 250 cities, delivering over 200,000 packages daily, with a total operating distance exceeding 20 million kilometers [4]
中通快递将持续推进ESG实践