跨境通赔零障碍 千亿元保障全覆盖

Core Insights - The 15th National Games, the largest and highest-level comprehensive sports event in China, is being held in Guangdong, Hong Kong, and Macau, marking the first time the event has taken place in these regions [1] - China Life Insurance is the official partner for the event, implementing a "insurance + risk reduction services + technology" model to ensure safety and risk management throughout the event [1][2] Group 1: Risk Management and Technology Integration - China Life Insurance has shifted from a traditional post-claim model to a proactive risk management approach, focusing on risk reduction before and during the event [2] - The company utilizes its proprietary "Wanshang Cloud" platform, integrating AI, big data, IoT, and digital twin technologies to create a comprehensive service system for risk prevention, monitoring, and emergency response [2][3] - A "Sports Center Risk Database" has been established, combining historical insurance claims data with various risk factors to provide scientific risk reduction recommendations [2] Group 2: Comprehensive Insurance Coverage - China Life Insurance has developed a tailored "full-process, multi-dimensional, integrated" insurance plan that covers all aspects of risk from participants to venues, providing over 100 billion yuan in insurance coverage [4] - The insurance products include coverage for athletes, staff, volunteers, and third-party personnel, as well as venue property and equipment [4] Group 3: Cross-Border Claims and Service Efficiency - A collaborative claims mechanism has been established to address the challenges of cross-border insurance services, ensuring information sharing and mutual recognition of claims standards among Guangdong, Hong Kong, and Macau [5][6] - A dedicated green claims channel has been created, allowing participants to submit claims online, significantly speeding up the claims process [6][7] - A 24/7 service hotline and on-site service points have been set up to provide immediate assistance and streamline the claims process for participants [6][7]