“消费查”平台上线半年 收录近20万线下无理由退货商家

Core Points - The "Consumption Check" platform, developed by the China Consumers Association and supported by the State Administration for Market Regulation, was launched for trial operation on May 7, 2025, and has recorded nearly 200,000 offline merchants supporting unconditional returns within six months of operation [1] - The platform covers offline merchants across all 31 provinces, autonomous regions, and municipalities in China, including the Xinjiang Production and Construction Corps, with product categories for returns including home appliances, clothing, and building materials, with return periods ranging from 7 days to 1 year [1] - The "Consumption Check" WeChat mini-program allows consumers to query merchants based on various criteria, integrates navigation, one-click merchant calls, and merchant evaluations, providing a full-service process from inquiry to feedback [1] Industry Impact - "Consumption Check" serves not only as an information query tool but also as an intangible "golden signboard" for merchants, enhancing consumer confidence [1] - The platform's transparency in information and standardized service commitments aim to reduce the likelihood of consumer disputes and improve the overall consumer experience, transforming the concept of "safe consumption" into a daily reality [1] - The initiative promotes a more comfortable shopping experience, moving from individual cases to widespread benefits for consumers [1]