ComEd No. 1 in U.S. in Providing Reliable Electric Service to Customers, Benchmarking Shows

Core Insights - ComEd has been ranked number one in the U.S. for providing reliable electric service, with significant improvements in outage frequency and duration [1][2] - Since 2012, ComEd has enhanced overall reliability by over 57%, preventing nearly 24.7 million customer interruptions and saving more than $4.3 billion in outage-related costs [2] Group 1: Reliability Metrics - ComEd's outage frequency has improved by more than 50% compared to 2012 and earlier [1] - The duration of outages has decreased by approximately 20% over the same period, resulting in shorter service interruptions for customers [1] Group 2: Company Background - ComEd is a subsidiary of Exelon Corporation, serving over 10.5 million electricity and natural gas customers, making it the largest utility in the U.S. [4] - ComEd provides power to more than 4.2 million customers in northern Illinois, representing 70% of the state's population [4] Group 3: Investment and Strategy - The improvements in reliability are attributed to targeted investments aimed at addressing challenges such as extreme weather, increasing load demands, and cybersecurity [2] - ComEd's ongoing commitment to enhancing grid reliability is reflected in its strategic initiatives to meet the growing electrification needs of its customers [2]