LivePerson Announces Third Quarter 2025 Financial Results

Core Insights - LivePerson reported total revenue of $60.2 million for Q3 2025, which is a decrease of 19.0% compared to the same period last year, primarily due to customer cancellations and downsells [2][3] - The company achieved adjusted EBITDA of $4.8 million for Q3 2025, down from $7.3 million in Q3 2024 [8][29] - LivePerson signed 28 deals in total during the quarter, including 26 expansions and renewals, and 2 new customers [3][6] Financial Performance - Total revenue for Q3 2025 was $60.2 million, a decrease of 19.0% year-over-year [2] - Net income for Q3 2025 was $8.7 million, or $0.98 per share, compared to a net loss of $28.3 million, or $4.74 per share, in Q3 2024 [7][25] - Adjusted operating loss for Q3 2025 was $0.7 million, compared to adjusted operating income of less than $0.1 million in Q3 2024 [7][29] - Cash and cash equivalents at the end of Q3 2025 were $106.7 million, down from $183.2 million at the end of 2024 [10][32] Customer and Market Developments - The average revenue per enterprise and mid-market customer (ARPC) increased by 5.6% to $665,000 in Q3 2025, up from approximately $630,000 in the prior year [3] - The company emphasized its commitment to strengthening its financial foundation and enhancing customer confidence through product innovation, including a partnership with Google and the launch of Conversation Simulator [4][5] Future Guidance - For Q4 2025, LivePerson expects total revenue to range from $50.5 million to $55.5 million, representing a year-over-year decline of 31% to 24% [13][15] - For the full year 2025, total revenue is expected to range from $235 million to $240 million, a decrease of 25% to 23% year-over-year [14][15]