丰巢快递柜被指无法跳过赞赏取件！回应称系网络异常，已退费

Core Viewpoint - Recent issues with Fengchao delivery lockers have raised concerns about forced payment for package retrieval, prompting the company to respond and take corrective actions [1] Group 1: Incident Overview - A user reported that Fengchao lockers could not bypass the appreciation page for package retrieval, leading to frustration and claims of forced payment [1] - The issue was linked to a network anomaly during the peak period of Double Eleven, causing a mismatch between the button functionality and its actual position on the screen [1] Group 2: Company Response - Fengchao's representative confirmed that the affected locker was a new campus model with a smaller screen, which typically does not charge storage fees [1] - The company has disabled the appreciation feature on all small-screen lockers and has initiated refunds for affected users, who have expressed understanding of the situation [1]