Yang Zi Wan Bao Wang·2025-11-11 10:49Core Points - A citizen named Mr. Zhang sought help from the China Postal Savings Bank after a fire damaged over 10,000 yuan in cash that his elderly father had stored in a plastic bag [3][5] - The bank staff, led by manager Wang Xiaoli, successfully restored and exchanged the damaged currency, demonstrating their professional and attentive service [7][8] Group 1 - The incident involved a fire caused by aging electrical wiring, leading to significant emotional distress for Mr. Zhang's family [3] - The bank staff utilized innovative methods, such as soaking the damaged bills in water to separate them, showcasing their problem-solving skills [5][7] - After four hours of meticulous work, the bank was able to exchange 5,617.5 yuan in new bills for Mr. Zhang [7] Group 2 - Mr. Zhang expressed gratitude towards the bank staff for their exceptional service, highlighting the importance of customer care in the banking industry [8] - The successful exchange not only alleviated financial loss for Mr. Zhang's family but also enhanced the reputation of the postal bank for its professional capabilities [8]