Yang Zi Wan Bao Wang·2025-11-11 12:28Core Insights - JD.com has achieved a 24.7% year-on-year growth in active users on its app, leading the industry [1] - Customer satisfaction ratings during the 2025 Double 11 event show product quality and variety satisfaction at 73.15%, price satisfaction at 72.06%, and service satisfaction at 78.06% [1] Sales Performance - JD.com has seen explosive sales across all categories, with significant growth in 3C digital products, home appliances, and daily necessities, with a year-on-year growth of 36% in daily necessities and 30% in apparel [2] - The sales of AI products in the 3C category exceeded 100% year-on-year during the Double 11 event, with customized products achieving over 30% and 50% customization rates for large-screen AI phones and gaming laptops, respectively [2] Brand and Product Development - JD.com has collaborated with over 70% of domestic industrial belts to promote its private label products, achieving nearly 10 million in sales for the Z9Pro ergonomic chair during Double 11, with a user satisfaction rate exceeding 99% [3] - The JD.com live-streaming sales platform saw a 150% increase in order volume during the event, with the number of participating merchants tripling compared to the previous year [3] Innovative Business Models - New business models have emerged, with the "Seven Fresh" brand seeing a 150% increase in online orders and a 400% increase in order volume for its private kitchen stores [4] - JD.com has successfully connected supply chains from Jiangsu to Hong Kong, reducing the price of hairy crabs by approximately 20% compared to traditional channels [4] Global Expansion - JD.com plans to introduce 1,000 overseas brands over the next three years as part of its "100 billion, 1,000 products" growth plan, with cross-border sales seeing over 100% growth in key markets during Double 11 [6] - The global sales platform has expanded its reach to 36 countries, with significant growth in cross-border shipping services [6][7] Technological Advancements - The integration of AI and robotics has significantly enhanced JD.com's supply chain efficiency, with over 300 million merchants benefiting from AI tools during the Double 11 event [8] - JD Logistics has implemented automation across nearly 95% of its logistics processes, improving efficiency for self-operated orders and rural deliveries [9]