双十一“囤酒店”、“囤机票”、“囤门票套餐”……镇江消协提醒：囤旅游产品需看清使用规则

Core Viewpoint - The recent "Double 11" shopping festival has led to a surge in the sales of prepaid travel products, with consumers sharing significant savings on hotel stays and flight tickets, although there are notable issues regarding the terms and conditions of these products [1][2]. Group 1: Consumer Behavior - Consumers are actively purchasing prepaid travel products, such as hotel stays and flight tickets, to save money compared to direct bookings, with some reporting savings of nearly 1,000 yuan on hotel packages and over 600 yuan on flight tickets [1]. - Many consumers are waiting to confirm their travel dates and destinations before redeeming these prepaid products, indicating a trend towards planning ahead [1]. Group 2: Issues Identified - A survey by the Zhenjiang Consumer Association revealed that while prepaid travel products are cheaper, they come with various issues, including unclear usage rules, limited availability, and unexpected price increases during peak times [1][2]. - Consumers have reported difficulties in booking discounted hotels and strict restrictions on using flight and hotel vouchers during holidays, leading to dissatisfaction [1]. Group 3: Recommendations for Consumers - Consumers are advised to choose reputable e-commerce platforms and merchants with complete business qualifications and good after-sales service when purchasing prepaid travel products [2]. - It is recommended that consumers carefully read product descriptions, refund conditions, and usage rules, and opt for products that allow for easy cancellation and automatic refunds upon expiration [2]. Group 4: Recommendations for Merchants and Platforms - Merchants are urged to ensure transparency regarding product applicability and to adhere to their commitments once a sale is made, avoiding last-minute restrictions or price hikes [3]. - E-commerce platforms should enhance their scrutiny of merchants' qualifications and promotional rules, taking necessary actions against any violations to protect consumer rights [3].