“双十一”新观察：AI驱动体验升级 消费走向理性多元

Core Insights - The 2025 "Double Eleven" shopping festival showcases a vibrant consumer market with significant sales growth across major e-commerce platforms, highlighting a shift towards user experience and comprehensive service capabilities rather than just sales volume [1][2][3]. Group 1: Sales Performance - Taobao Tmall achieved over 1 billion in sales for 80 brands within the first hour, with over 30,000 brands doubling their sales compared to last year [2]. - Douyin e-commerce saw a 500% year-on-year increase in sales through live streaming, with over 41,000 merchants participating [2]. - Fliggy's travel products surpassed 1.6 million units sold, indicating a shift in consumer behavior towards service-oriented purchases [3]. Group 2: Consumer Behavior Trends - The current "Double Eleven" reflects a trend of rational purchasing, with consumers focusing on experience and diverse scenarios rather than just price [1][3]. - There is a notable shift in consumer preferences towards service experiences, as evidenced by the popularity of travel products and the willingness to purchase service-oriented items [3][6]. Group 3: Technological Advancements - Major platforms are leveraging AI and instant retail capabilities to enhance user experience and differentiate themselves in the competitive landscape [4][5]. - Taobao Tmall positioned this year's event as the first "Double Eleven" fully powered by AI, improving traffic distribution and product recommendations [4]. - JD.com reported a 3.2 times increase in the usage of its JoyAI model across over 1,800 scenarios, showcasing its supply chain advantages [4]. Group 4: Consumption Quality and Structure - The sales data indicates an optimization and upgrade in consumption structure, with new brands and categories emerging rapidly [6]. - Personalized consumption is on the rise, with significant growth in niche markets and unique products that align with individual consumer values [6][7]. - Health-conscious products and diverse travel experiences are gaining traction, reflecting a broader understanding of health and a shift towards experiential travel [6][7]. Group 5: Membership Economy - The value of membership programs is becoming more pronounced, with high-value users showing strong loyalty and engagement, shifting e-commerce operations from traffic-driven to user-centric strategies [7].