大病保险织密民生保障网

Core Viewpoint - The article highlights the significant impact of the comprehensive medical insurance policies implemented by China Pacific Insurance (CPIC) in Gansu province, particularly in the impoverished areas of Linxia Prefecture, showcasing how these policies have improved access to healthcare and financial security for residents [1][3]. Group 1: Service Improvement - CPIC has established a robust service network to enhance public understanding of insurance policies, particularly in areas with low awareness and communication barriers [2][4]. - The company has formed bilingual teams to effectively communicate insurance policies to local residents, ensuring that the information is accessible and understandable [3][4]. - Over the past eight years, CPIC has created eight bilingual promotional teams that have reached 106 towns and 1,149 administrative villages, distributing over 160,000 informational materials [3][4]. Group 2: Efficiency Enhancement - The claims processing time has significantly decreased, with patients now able to complete insurance claims in under two minutes at the time of discharge, compared to the previous 10 to 15 days [5][6]. - CPIC has implemented a one-stop instant settlement system in collaboration with local medical institutions, allowing for real-time data uploads and efficient claims processing [6]. - The number of service windows has increased from 7 to 53, ensuring that residents have easy access to claims services [6]. Group 3: Community Support - CPIC has established a special claims service mechanism for impoverished individuals, providing personalized support and a green channel for claims [7]. - The company has actively engaged in community support initiatives, including emergency response efforts and funding for local health facilities, demonstrating a commitment to improving residents' health conditions [7]. - CPIC aims to further strengthen the social safety net in Linxia Prefecture, focusing on addressing the challenges of poverty caused by illness [7].