Xin Lang Ke Ji·2025-11-12 08:09Core Points - Meituan has launched a "Rider Grievance Care Plan" to support delivery riders facing unfair treatment, providing a maximum compensation of 50,000 yuan and legal assistance for verified non-rider responsibility incidents [1][4] - The initiative emphasizes the importance of empathy and understanding among riders, merchants, and customers, highlighting that grievances should not be faced alone [2][3] Summary by Sections Grievance Care Plan - The plan aims to protect riders' rights and ensure their contributions are valued, with a focus on providing support during difficult situations [2][3] - Meituan commits to taking action when unfair incidents occur, reinforcing their support for riders [4] Compensation and Support - For grievances verified as non-rider responsibility, Meituan will offer a maximum of 50,000 yuan as compensation along with legal aid [4] - The process for riders to report grievances includes specific steps outlined in the Meituan Rider App and Meituan Crowdsourcing App [5]