Xin Lang Ke Ji·2025-11-12 08:25Core Points - Meituan has launched a "Rider Grievance Care Plan" to support delivery riders facing unjust situations, offering up to 50,000 yuan in compensation for verified non-rider responsibility incidents [1][4] - The initiative aims to foster empathy and understanding among riders, merchants, and customers, emphasizing that grievances should not be faced alone [4][6] - The plan includes legal assistance for riders and is gradually being rolled out nationwide [8] Summary by Sections Grievance Care Plan - The plan provides a maximum compensation of 50,000 yuan for grievances verified as non-rider responsibility, along with legal support [1][4] - Meituan acknowledges the challenges riders face and aims to protect their contributions [4][6] Implementation Steps - Riders can report grievances through the Meituan Rider App or Meituan Crowdsourcing App by selecting specific grievance scenarios and submitting evidence [6][7] - The process is designed to ensure that riders receive support and that their grievances are taken seriously [6][7] Future Outlook - The Rider Grievance Care Plan is expected to expand its coverage across the country, indicating Meituan's commitment to rider welfare [8]