Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, focusing on consumer rights and service quality enhancement [1] - Nu Skin, a company specializing in anti-aging and health products for over 40 years, was recognized for its innovative customer service practices [1][3] - The company integrates consumer rights protection into its core business strategy, viewing it as a legal responsibility and a commitment to ESG principles [1] Group 1: Product Quality Management - Nu Skin has established a "6S Quality Measures" system that ensures high standards of quality and safety throughout the product lifecycle [2] - The upcoming "Prysm iO" smart health management platform utilizes advanced technology to provide personalized health assessments and nutritional solutions [2] Group 2: Service Assurance - The company adheres to a "Customer First" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [2] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine service online handling rates reaching over 100% and 90% respectively, significantly enhancing service efficiency and customer satisfaction [2] Group 3: Sustainable Development - Nu Skin incorporates environmental sustainability into its supply chain, focusing on local sourcing, eco-friendly packaging, and reducing environmental footprints [2] - The company's second phase of the innovation headquarters project was awarded the "Waste-Free Factory" title in Shanghai, reflecting its commitment to green development [2][3] Group 4: Future Commitment - The recognition received for customer service innovation is seen as validation of Nu Skin's long-term commitment to product innovation, quality assurance, and sustainable development [3] - The company aims to continue enhancing its product offerings through technology and building consumer trust by creating a safe and comfortable consumption environment [3]
如新荣获2025“客户服务创新典型案例”
Yang Zi Wan Bao Wang·2025-11-12 14:03