PSEG Long Island Tops the J.D. Power 2025 Business Customer Satisfaction Study in the East Large Segment

Core Insights - PSEG Long Island has achieved the highest customer satisfaction ranking among business customers in the East Large Segment according to the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study, marking a significant improvement over the past 11 years [1][3] Customer Satisfaction - The company ranked 1 in four key categories: Digital Channels, People, Cost, and Information Provided, as rated by business customers in the J.D. Power survey [3] Customer Base - PSEG Long Island serves approximately 1.2 million electric customers, including over 130,000 commercial customers [3] Programs and Incentives - The company offers various programs for business customers, such as free energy assessments, economic development grants, bill credit programs, energy efficiency rebates, and incentives for electric vehicles and chargers [4] - PSEG Long Island has provided over $2.8 million in economic development initiatives since 2018 to support local business owners [5] Main Street Revitalization Grants - The Main Street Revitalization program has awarded nearly $2 million in grants to 72 businesses, resulting in the creation of approximately 1,200 new jobs [6] - The program incentivizes businesses to undertake renovation or expansion projects to stimulate local economic growth [6] Additional Support Programs - The Vacant Space Revival program offers up to $10,000 in electric bill discounts for new businesses during their first year, with over $400,000 distributed to more than 170 new businesses since 2018 [7] - Local business groups can also apply for improvement and beautification grants of up to $10,000 under the CommunityThrive Program [8][9] Energy Efficiency Initiatives - PSEG Long Island's Energy Efficiency group provides significant rebates for various energy-saving measures, helping business owners reduce costs and carbon footprints [10]