从“参与者”到“赋能者” 银行业以开放式金融生态拥抱“八方来客”

Core Insights - The eighth China International Import Expo (CIIE) successfully concluded on November 10, showcasing the evolution of financial services from basic cross-border settlement support to a comprehensive service ecosystem that enhances trade negotiations, investment promotion, and financial connections [1][2] Financial Services Evolution - Financial institutions have transformed from mere participants to deep enablers, providing a seamless consumer experience during the expo [1] - Major state-owned banks upgraded their services to ensure a comprehensive support system throughout the entire event process, from pre-expo to post-expo [2] Service Innovations - The Industrial and Commercial Bank of China (ICBC) formed a three-dimensional service matrix by integrating volunteers from various branches to enhance customer service [2] - China Construction Bank (CCB) improved its service network with a focus on convenience, including the installation of a self-service currency exchange machine [2] - Bank of Communications (BoCom) enhanced its international service capabilities by opening "foreign-related service windows" at key branches, significantly improving account opening efficiency [3] Technology Integration - The introduction of a humanoid robot named "Jian Xiao Ai" at CCB's branch exemplifies the integration of technology in customer service, providing multilingual support and intelligent responses [4] - Financial institutions utilized advanced technologies like 5G and big data to create tangible service experiences, enhancing customer engagement [4] Cross-Border Financial Services - China Bank established a comprehensive cross-border financial service ecosystem, integrating data, intelligence, and services to facilitate trade and financing [5] - Banks acted as bridges for cross-border cooperation, helping foreign enterprises enter the Chinese market while supporting Chinese companies in their global expansion [6] Support for Trade and Investment - China Bank supported numerous overseas promotional activities to assist foreign enterprises in entering the Chinese market, showcasing China's commitment to high-level openness [6] - CCB launched a comprehensive financial service plan for enterprises going abroad, covering various cross-border needs throughout the business lifecycle [6] High-Quality Development - Bank of Communications introduced a one-stop cross-border financial service platform aimed at enhancing the efficiency of international trade and providing stability to global supply chains [7] - The integration of finance, technology, and real-world scenarios is emphasized as a means to drive service innovation and support sustainable business growth [7]