小孩试戴金镯10秒被索赔1000元 中国黄金回应

Core Viewpoint - A woman was asked to compensate 1,000 yuan for allegedly damaging a gold bracelet after trying it on for less than 10 seconds in a jewelry store, raising questions about customer service practices in the industry [1] Group 1: Incident Details - The incident occurred on November 12, when the woman and her child visited a gold store and tried on a bracelet under the watchful eye of the sales staff [1] - The sales staff claimed the bracelet was deformed and demanded compensation, which the woman contested, stating the bracelet was too large and did not even touch her child's skin [1] Group 2: Response from Authorities - Local police found the sales staff's actions to be unreasonable, suggesting that trying on jewelry should be allowed without such demands for compensation [1] - The police indicated that if the store had concerns about trying on items, they should have communicated this policy beforehand [1] Group 3: Company Response - On November 13, a video outlet contacted China Gold's customer service, which stated that staff are trained and that trying on jewelry requires assistance from the staff [1] - The customer service department was not aware of the specific incident but mentioned that a staff member would verify and address the situation [1]