Core Points - Inner Mongolia Energy Group is actively ensuring stable heating services during the winter season, demonstrating responsibility and commitment to the community [1] - The company has implemented proactive measures to enhance heating service quality, including early heating initiation and thorough equipment maintenance [3][4] Group 1: Heating Service Initiatives - The heating service was started 15 days earlier than usual, allowing residents to enjoy warmth from the first day of the National Day holiday [3] - Maintenance teams conducted deep cleaning and upkeep of 69 heat exchange stations, inspecting 105 valve wells and servicing 210 valves to eliminate safety hazards [3] - The company has upgraded 69 self-managed heat exchange stations with automation, adding 1,000 temperature monitoring points to improve service responsiveness [3] Group 2: Customer Service Enhancements - The company has introduced a "proactive inspection + on-demand service" model to address common heating issues, such as clogged filters, which affect heating efficiency [4] - Technicians are completing over 15 service tasks daily, with an average response time for repairs reduced to under 2 hours [5] - The company has implemented a 24-hour emergency response mechanism to ensure timely resolution of residents' heating needs [5] Group 3: System Upgrades and Safety Measures - The Ustai Thermal Power Plant completed a 90-day maintenance program to address previous season's shortcomings, including pipeline leaks and safety hazards [5] - The plant has upgraded three heat exchange stations with smart technology for real-time monitoring and precise parameter adjustments based on temperature changes [5] - The company has successfully upgraded heating flow meters to enhance measurement accuracy and operational reliability [5]
内蒙古能源集团：用心服务 护航“暖”冬