M&S shakes up fashion supply chain to spark online growth

Core Insights - Marks & Spencer (M&S) is revamping its supply chain to enhance efficiency and aims to double its annual online non-food sales to nearly £3 billion ($4 billion) [1][6] - The company has seen a 9% increase in fashion, home, and beauty (FH&B) sales over three years, with market share rising to 10.5% in 2024/25 from 9.1% in 2021/22 [2] - M&S is focusing on creating long-term partnerships with suppliers to mitigate supply risks and improve cost efficiency [4] Supply Chain Revamp - The supply chain overhaul will encompass all aspects from production to delivery, aiming to simplify operations and reduce costs [3] - The company is looking to modernize its clothing supply chain, which is seen as a significant investment opportunity [6] Cyberattack Impact - A cyberattack in April caused significant disruptions, resulting in an estimated £300 million in lost profit, but M&S has since regained its footing [1][5] - Despite the setback, M&S reported its highest profit in over 15 years for 2024/25, with stock prices nearing decade highs [5] Future Outlook - The clothing customer base stands at 21 million, and the company believes that supply chain improvements can lead to a doubling of online sales from approximately £1.4 billion in 2024/25 [6]