Vonage Recognized by Metrigy MetriStar for Standout Contact Center and CPaaS Solutions

Core Insights - Vonage has been recognized with two MetriStar Awards for its excellence in customer success and innovation in the Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaaS) sectors, highlighting its commitment to helping businesses succeed through technology [1][4] CCaaS Insights - Vonage achieved the highest overall score in CCaaS, with a first contact resolution rate exceeding 68%, demonstrating its effectiveness in empowering businesses in a competitive market [2] - The Vonage Contact Center (VCC) has been noted for its ability to streamline customer interactions, leading to an above-average customer satisfaction score, with 76% of users reporting that their leadership now views the contact center as a value center [2][3] CPaaS Insights - Vonage's CPaaS platform has been recognized for providing developers and businesses with tools to integrate voice, messaging, and video capabilities, along with advanced features like fraud protection [3][4] - Customers using Vonage's CPaaS have experienced faster delivery of customer notifications, enhancing operational efficiency and customer satisfaction [3] Company Commitment - Vonage emphasizes its dedication to enabling customer success through transformational communication technologies, with a focus on innovation and meeting customer needs [4][5] - The MetriStar Awards are based on independent research and customer feedback, recognizing technology providers that excel in customer experience and business outcomes [4]