自来水服务“双网融合”模式覆盖姑苏区

Core Viewpoint - The company has successfully implemented a "dual network integration" service model in the Gusu District, enhancing community water supply services and achieving full coverage of the service network [1] Group 1: Service Model Innovation - The company has established "Water Steward Convenience Service Centers" with staff stationed in 8 areas to explore community water service grid management [1] - The service model has been upgraded to actively explore the integration of water supply grids and community grids, subdividing three large areas into smaller grids of approximately 15,000 households each [1] Group 2: Management and Efficiency - The company has optimized and integrated line management into a grid service model, improving management capabilities and work order handling efficiency [1] - The appointment of outstanding party members and business backbones as grid leaders has facilitated direct communication with users through owner groups, transforming the service approach from "responding to complaints" to "proactively addressing issues" [1]