What Makes an Ethical Dispatch Service

A dispatcher is the public face of a motor carrier. Their demeanor, integrity, and ability to communicate speaks volumes toward the reputation of a carrier. A good dispatcher can, in the worst of situations, serve as a willing conduit for information and support for brokers when things go bad. Clear and effective communication between a dispatcher (on the carrier’s behalf) and a broker could be the difference between a broker-imposed industry sanction (like a Highway or Watchdog report) and a successful, mu ...