服务质量决定共享单车投放量 武汉规范企业服务

Core Insights - The city has released the third-quarter evaluation results for shared bicycle service quality, which will influence the vehicle deployment of operating companies [1][2] Evaluation Results - The evaluation was conducted based on 20 indicators, including policy compliance, electronic fence compliance rate, and public complaints [2] - Qingju Bicycle scored 86.85, rated as excellent; Meituan Bicycle scored 71.36, rated as qualified; and Hello Bicycle scored 64.46, rated as unqualified [2] - As a result of the evaluation, Hello Bicycle will have a 20% reduction in its quota, while Meituan Bicycle will face a 10% reduction, totaling approximately 66,000 bicycles [2] Service Quality Improvement - The city has focused on controlling the total number of bicycles, improving the system, expanding resources, and enhancing scheduling to improve service quality [3] - Over 100,000 non-compliant bicycles have been recalled, with a citizen complaint satisfaction rate exceeding 95% and compliance rate rising from 87% to 99% [3] - New non-motorized vehicle parking spots have been added, accommodating nearly 30,000 bicycles, and an AI-based scheduling model has improved issue resolution efficiency by nearly 20% [3] Future Plans - The city will continue to conduct evaluations of shared bicycle service quality and encourage companies to enhance service management [5]