手机套餐不应“升易降难”

Core Points - The difficulty consumers face when downgrading mobile plans compared to the ease of upgrading highlights a significant issue in the telecom industry [1] - A report from the China Consumers Association indicates a 99.1% year-on-year increase in complaints related to telecom services, with downgrading plans being a major concern [1] - Telecom operators prioritize high-revenue upgrade services over downgrades, which undermines consumer rights and fair trading [1] Industry Practices - The telecom industry should ensure that the process for downgrading plans is as straightforward as upgrading, including making necessary information easily accessible on official platforms [1] - Customer service representatives should be empowered with more authority to facilitate the downgrading process, ensuring a seamless experience both online and offline [1] - Regulatory bodies need to enhance service assessment standards to improve overall service quality in the telecom sector [1] Consumer Rights - Respecting consumer autonomy and fair trading practices is essential when offering multiple plan options in the market [1] - The industry must focus on service quality and consumer satisfaction to foster sustainable business growth [2] - Avoiding complex procedures and prioritizing consumer needs will enhance overall satisfaction and trust in telecom services [2]