PAB(SZ:000001) Quan Jing Wang·2025-11-17 08:34Core Viewpoint - Ping An Bank has upgraded its credit card services by introducing five major basic protections, focusing on user experience and aiming to enhance its brand reputation as a reliable credit card provider [1][11]. Group 1: Cardholder Protections - The upgraded "72-hour fraud liability waiver" service offers coverage for fraudulent transactions up to 300,000 yuan, making Ping An Bank the only institution in the industry to provide such extensive protection [5]. - Travel protection includes coverage for transportation accidents up to 1 million yuan, covering various modes of transport such as planes, trains, ships, and cars, ensuring comprehensive safety for cardholders [6]. - Health protection features a free AI doctor consultation service, allowing cardholders to access 12 free consultations per year, with rapid response times and personalized medical plans [7]. Group 2: Repayment and Service Enhancements - The repayment service has been upgraded to include multiple options such as automatic repayment, scheduled repayment, installment repayment, and minimum repayment, enhancing convenience for users [8]. - A dedicated customer service system via WeChat provides personalized support, allowing users to receive real-time updates on transactions and manage their accounts efficiently [9]. Group 3: Strategic Alignment - The upgrades align with Ping An Group's "Three Savings Project," emphasizing innovation and service enhancement as key themes for 2025 [10]. - This initiative is part of a broader strategy to differentiate Ping An Bank's credit card offerings and position them as essential tools for accessing comprehensive financial services [11].