Core Viewpoint - The article highlights the issue of high return rates in the clothing e-commerce sector, particularly due to students returning worn clothing after events, leading to financial losses for merchants [1][8]. Group 1: Merchant Experiences - A merchant in Heze reported a loss after students returned 40 performance costumes, which were worn and could not be resold [1]. - Another merchant from Shenyang experienced a loss of approximately 80,000 yuan due to over 60 students returning clothes after a sports event, claiming quality issues [8]. - Merchants are increasingly frustrated with the high return rates, which are often not due to product quality but rather misuse of the "no reason return" policy [8]. Group 2: School Involvement - The vice principal of the school involved stated that the returns were personal actions by students, and the school had not issued any return instructions [6]. - The school paid a deposit to the merchant and planned to handle refunds after students returned the items [6]. Group 3: E-commerce Platform Response - The e-commerce platform's customer service suggested that merchants file complaints regarding returns that exceed seven days and show signs of use, indicating a process for reviewing such cases [4]. - The platform aims to protect merchants' rights by potentially reversing incorrect refund decisions [4]. Group 4: Industry Trends - Some merchants are implementing measures to prevent misuse of return policies, such as attaching large tags or locks to clothing to deter customers from returning worn items [8][12]. - The trend of high return rates in the clothing sector is causing significant distress among merchants, prompting them to seek innovative solutions to mitigate losses [8].
学生网购40件演出服 7天后成功退货,校方回应来了!商家:都脏得没法再次销售;有商家防“蹭穿”绝招亮了
Mei Ri Jing Ji Xin Wen·2025-11-17 09:13