Globenewswire·2025-11-18 06:00Core Viewpoint - Crédit Agricole S.A. has launched its medium-term strategic plan, ACT 2028, aiming to become a leading bank in Europe, focusing on transitions and new technologies while enhancing growth and transformation [2][4]. Financial Targets - The plan targets an average annual revenue growth of over 3.5% from 2024 to 2028, with a net income group share exceeding €8.5 billion by 2028 [6][50]. - The cost/income ratio is aimed to be below 55% by 2028, and a Return on Tangible Equity (ROTE) above 14% is also targeted [6][50]. Customer Growth - Crédit Agricole S.A. aims to reach 60 million customers by the end of 2028, with nearly 60% of revenues generated outside France [4][6]. - The group plans to capture over 8 million new customers in France and expand its customer base in Italy to 6.5 million by 2028 [11][4]. Strategic Objectives - The strategic plan emphasizes five key levers for growth: consolidating retail banking leadership in France, scaling development in Europe, strengthening presence in Asia, seizing opportunities in private markets, and asserting as a key driver of transitions [7][20]. - The group aims to develop a digital savings platform in Europe targeting over €40 billion in assets outside France by 2028 [13]. Transformation Initiatives - Transformation is central to the plan, focusing on operational efficiency, innovation, and risk management [23][31]. - The group plans to invest in AI and data to enhance customer capture and efficiency, aiming to reduce administrative task time by 20% and double the speed of market offers [24][27]. Cohesion and Team Engagement - The plan highlights the importance of team cohesion and engagement, with initiatives to empower employees and promote a culture of trust [33][36]. - By 2028, the group aims for 100% of target skills to be mapped and to have 50% women and 30% international profiles in strategic talent pools [34].