泰康在线：十年磨一剑，以“专业+科技”定义互联网财险新未来

Core Insights - The article highlights the evolution and achievements of Taikang Online over the past decade, emphasizing its role as a pioneer in the internet insurance sector in China, driven by a commitment to professionalism and technology [1][2][9] Group 1: Company Development - Taikang Online was established in 2015 as the first internet property insurance company initiated by a traditional insurance firm, marking a significant strategic move in the "Internet Plus" era [1] - By the end of 2025, Taikang Online achieved over 100 billion in premium income for four consecutive years and has served over 300 million customers, showcasing its robust growth and stability [2][3] Group 2: Business Milestones - Key milestones include the approval of its auto insurance license in 2016, surpassing 1 billion policies in 2017, and achieving profitability for the first time in 2021 [3][4] - As of 2023, the company has accumulated a premium scale of 75 billion, with 175 billion policies issued and over 300 billion in claims paid [3][6] Group 3: Strategic Focus - Taikang Online focuses on three main business pillars: health insurance, auto insurance, and specialized property insurance, aiming to enhance customer value and risk protection [4][5] - The company has transitioned from being a "payer" to a "health promoter," integrating various health management resources to create a comprehensive health ecosystem [4] Group 4: Technological Innovation - The company has invested over 2 billion in technology research and development, applying AI and big data to enhance operational efficiency and customer service [7][8] - Taikang Online has achieved a 99% automation rate in claims processing, significantly improving the customer experience [8] Group 5: Future Outlook - Looking ahead, Taikang Online aims to continue its commitment to long-termism and innovation, aspiring to become a world-leading technology-driven insurance company [9][10]