哈尔滨：AI政务服务官“北北”开启服务“智理”新范式

Core Insights - The article discusses the implementation of AI-powered government services in Harbin New District, aimed at improving efficiency and user experience in public administration [1][2][3][4] Group 1: AI Integration in Government Services - The introduction of the AI government service officer "Beibei" has led to a 42% decrease in consultation volume and a 35% reduction in the rate of repeated document submissions [1] - The AI service officer utilizes DeepSeek-R1 model and RAG retrieval enhancement technology to facilitate human-machine collaboration in public service [1] Group 2: Instant Response System - A 24/7 instant response system has been established to meet the specialized needs of government services, with a focus on understanding user queries in natural language [2] - The AI model achieves over 95% accuracy in matching questions and can automatically recognize 99% of common misspellings [2] Group 3: Inclusive Service for Vulnerable Groups - Enhanced voice recognition and policy translation features have been integrated to assist elderly and disabled individuals, achieving a 98% accuracy in voice command recognition [3] - The system provides a service loop that includes policy interpretation, guidance, and one-click processing for user convenience [3] Group 4: Sustainable Governance Mechanism - A cross-departmental collaborative maintenance mechanism for the government knowledge base has been established to ensure real-time updates of policies and procedures [4] - A data-driven self-evolution system is in place to continuously improve the AI service based on user feedback and interaction logs [4] - High standards for data security and operational management are implemented to ensure the reliability of the AI service [4]