Core Insights - Klarna has leveraged AI-related savings to increase staff salaries by nearly 60%, but may consider further job cuts after reducing its workforce by almost half over the past three years [1][4][5] Workforce and Employment - The company's headcount decreased from 5,527 to 2,907 since 2022, primarily due to natural attrition, with technology replacing departing staff rather than hiring new employees [1][4] - Klarna's internal AI program has reduced reliance on outsourced workers, with technology now performing the work of 853 full-time staff, an increase from 700 earlier this year [2] Financial Performance - Klarna reported a 108% increase in revenues while maintaining flat operating costs, which was described as "pretty remarkable" by the CEO [3] - Average employee compensation has risen from $126,000 in 2022 to $203,000 today, reflecting the company's commitment to sharing efficiency gains with employees [5] Revenue Metrics - The revenue per employee metric has reached $1.1 million, with expectations for continued growth in this area, potentially leading to further staff reductions [6] - Klarna reported a 26% increase in revenues for the three months ending September, totaling $903 million, surpassing analysts' expectations [7] Losses and Accounting Changes - Despite revenue growth, Klarna experienced a $95 million loss during the same period, significantly higher than the $4 million loss reported the previous year, attributed to changes in accounting standards following its NYSE listing [8]
Klarna says AI drive has helped halve staff numbers and boost pay