多途径维权指南：全方位解锁投诉企业的便捷方式

Group 1 - The article emphasizes the importance of effective complaint channels for consumers to protect their rights when businesses harm their legitimate interests [1][2] - Online complaint platforms, such as the 12315 Internet platform, are highlighted for their authority and efficiency in handling consumer complaints related to product quality, false advertising, and price fraud [1][2] - Third-party complaint platforms like Black Cat Complaints are noted for their flexibility and broad coverage across various sectors, allowing consumers to submit complaints easily and prompting businesses to respond under public scrutiny [2][3] Group 2 - Social media platforms are identified as powerful tools for consumers to voice their complaints directly to companies, leveraging the rapid spread of information to prompt corporate responses [2][3] - Industry forums and communities serve as additional venues for consumers to share experiences and exert pressure on companies, potentially leading to industry-wide discussions and improvements [3] - Traditional complaint channels, such as consumer associations and industry regulatory bodies, are recognized for their reliability and ability to mediate disputes effectively, providing professional guidance to consumers [4][6]