西贝1万多一线员工，全体涨薪，人均500元/月！遭网暴和极端辱骂者可领“委屈奖”，年底前将开8家新店

Core Viewpoint - The company, Xibei, is responding to negative public sentiment and online harassment of its frontline employees by implementing salary increases and support measures to improve employee morale and retention [1][3][4]. Employee Support Measures - Starting from September, Xibei has increased salaries for frontline employees by an average of 500 yuan per person per month [3][4]. - Additional subsidies, termed "craftsman spirit allowance," "service model allowance," and "food safety guardian allowance," will provide each frontline employee with a total of 300 to 800 yuan in bonuses [3][4]. - The company has also established a "complaint award" for employees who faced online harassment during the recent controversy [3]. Operational Adjustments - Xibei has committed to not reducing staff hours or laying off employees during this period, instead encouraging training and skill development when stores are less busy [6]. - The company plans to open eight new stores by the end of the year, indicating a strategy of expansion despite recent challenges [6]. Customer Engagement and Product Adjustments - In response to the controversy, Xibei has made adjustments to its menu, including the introduction of 13 new dishes and a price reduction of nearly 20% on over 30 products, which has been positively received by customers [6]. - Reports indicate that many Xibei locations have returned to normal operating levels, with some experiencing queues during weekends, particularly among family customers [6].