Five9 Announces Winners of the 2025 New Era of CX Awards at CX Summit Nashville

Core Insights - Five9 announced the winners of the 2025 New Era of CX Awards, recognizing organizations that are innovating customer and employee experiences through AI and automation [1][2] - The awards highlight achievements in seven categories, showcasing how companies are leveraging the Five9 Intelligent CX Platform to enhance customer interactions and drive business outcomes [2] Award Categories and Winners - AI Elevated CX Trailblazer: Northwestern Mutual achieved a 94% CSAT accuracy rate and improved operational efficiency through AI Insights and Agent Assist [4] - Best in CX Self Service: The Dufresne Group increased CSAT from 60% to 95% by implementing Five9 IVAs, enhancing customer self-service and agent interactions [4] - Best CX Platform Innovator: SONDA's Help Desk 2.0 integration with Five9 led to a 27% rise in agent productivity across LATAM [4] - Most Trusted Expert Award: Christian Healthcare Ministries reduced call abandonment from 10.1% to 1.8% by modernizing member engagement with Five9 [4] - Revenue Execution Impact: Omaha Steaks utilized Five9 SecurePay to protect millions in revenue and scale agent operations from 200 to 1,500 during peak season [4] - CX Leader of the Year: Synovus Bank transformed its contact center, reducing call abandonment rates from 31% to 7% and improving wait times from 6:53 to 1:26 [4] - Judges' Choice: BTG Pactual created a high-performance CX ecosystem by combining AI orchestration with human expertise [4] Company Overview - Five9 provides the Intelligent CX Platform, empowering organizations to create AI-driven customer experiences that yield better business outcomes [5] - The platform is trusted by over 3,000 customers and 1,400 partners globally, emphasizing its role in enhancing customer engagement [5]