Jiang Nan Shi Bao·2025-11-20 02:24Core Insights - The bank has initiated the construction of age-friendly service points, focusing on customer-centric service and adhering to policies for creating suitable environments for elderly clients [1][2] - The bank has implemented various infrastructure upgrades and innovative service models to enhance professional services for the elderly [1] - The bank is actively addressing the digital divide by retaining traditional service channels while providing specialized assistance for elderly customers [1][2] Group 1 - The bank has installed non-slip flooring, accessible ramps, and handrails to eliminate safety hazards in service points [1] - Special low-height counters, reading glasses, magnifying glasses, and wheelchairs have been provided to cater to elderly clients [1] - The waiting area features ergonomic seating and a "Respect for the Elderly Station" offering hot water and emergency supplies [1] Group 2 - A "Green Window for Elderly Services" has been established to prioritize elderly customers, with dedicated staff providing one-on-one guidance [1][2] - The bank conducts "Silver Hair Classes" to educate elderly clients on mobile banking and fraud prevention [1][2] - Home service options are available for elderly clients who are immobile, allowing them to access basic banking services through phone appointments [2] Group 3 - The bank has launched age-friendly online forums to enhance wealth management services, recognizing the growing financial needs of the elderly [2] - Tailored financial service plans are developed based on the specific asset management and value preservation needs of elderly clients [2] - The bank aims to simplify and make financial services more accessible, ensuring that elderly customers feel the bank's commitment and professionalism [2]