Jiang Nan Shi Bao·2025-11-20 02:24Core Insights - The article highlights the exceptional customer service and internal collaboration demonstrated by the Industrial and Commercial Bank of China (ICBC) Nantong Chongchuan Branch in resolving a critical issue for an overseas client whose account was restricted due to expired identification documents [1][2][3] Group 1: Customer Service Excellence - The branch utilized innovative methods, such as WeChat video authentication, to verify the client's identity and intentions, thereby simplifying the process and successfully lifting the account restriction [1][2] - The branch's leadership prioritized the client's needs, ensuring that all possible solutions were explored while maintaining compliance with risk management protocols [2] Group 2: Internal Collaboration - The branch coordinated efforts among various departments, including the operations department and personal banking department, to address the client's issue effectively [1][2] - A thorough review of relevant regulations and procedures was conducted to identify potential solutions, demonstrating the branch's commitment to customer service [2][3] Group 3: Future Implications - The incident serves as a valuable service practice, emphasizing the importance of internal collaboration and innovative service models in enhancing customer experience [3] - The branch aims to continue integrating a customer-centric approach into every service detail, reinforcing its market reputation and core competitiveness [3]