多途径精准投诉，让企业问题无处遁形

General Complaint Channels - The 12315 platform serves as a national consumer complaint hotline, allowing consumers to report issues related to product quality and service disputes through various means, including phone calls and online submissions [1] - The Black Cat Complaint platform is a third-party service that emphasizes transparency, enabling consumers to file complaints easily and publicly, thereby increasing pressure on companies to address issues [1] Financial Sector Complaint Channels - Consumers facing unreasonable charges or misleading practices from financial institutions can contact the China Banking and Insurance Regulatory Commission (CBIRC) via the 12378 hotline, which investigates complaints and enforces penalties on violators [2] Express Delivery Industry Complaint Channels - The Postal Consumer Complaint Platform, established by the State Post Bureau, allows consumers to report issues such as lost or damaged packages after unsuccessful attempts to resolve matters with delivery companies [2] Regional Complaint Channels - Local consumer associations provide tailored support for consumers, familiar with local market conditions, and can facilitate communication and mediation between consumers and businesses [3]