Hexaware Recognized as a Client Champion in the 2025 ISG Star of Excellence™ Awards

Core Insights - Hexaware Technologies has been recognized as a Client Champion in the 2025 ISG Star of Excellence Awards, highlighting its commitment to outstanding customer service excellence based on direct feedback from enterprise customers [1][3]. Group 1: Awards and Recognition - The ISG Star of Excellence Awards program, now in its eighth year, evaluates service providers based on continuous Customer Experience (CX) research across six key dimensions [2]. - Hexaware achieved the highest CX score, reflecting its focus on transparency, reliability, and measurable results, as stated by CEO R Srikrishna [3]. Group 2: Industry Context - The ISG Star of Excellence program provides actionable insights for service providers to enhance customer experience, with feedback from enterprise clients offering visibility into provider performance [4]. - Enterprises are increasingly expecting speed, transparency, and measurable outcomes as AI and intelligent automation transform service delivery models [4]. Group 3: Research and Evaluation - Over 2,000 service providers and vendors were evaluated annually by ISG, with this year's research informed by survey responses from thousands of enterprise clients across various regions [4].