The feds get 4,000 website complaints a day. Can a “responsible” AI chatbot untangle the mess?

At the Ottawa Responsible AI Summit, experts debated security, equity, and who gets a seat at the table. The Canadian government receives up to 4,000 complaints about its website per day, according to Michael Karlin, the acting director of policy at the Canadian Digital Service (CDS). Could an artificial intelligence (AI) chatbot make surfing the government’s 10 million webpages less of a headache? “The dataset you collect now may become a weapon in the not-too-distant future.”Michael Karlin, Canadian Digi ...