海口：出入境证件换发补发“全程网办” 该市户籍居民办证实现“一次都不跑”

Core Points - The National Immigration Administration has announced 10 new immigration and exit-entry management service policies to promote high-level openness and high-quality development [1] - Starting from November 20, 2023, the number of pilot cities for "full online processing" of exit-entry documents for residents in mainland China will increase from 20 to 50, with Haikou included in the expansion [1] - Haikou residents can now complete the renewal and reissuance of ordinary passports and travel permits to Hong Kong, Macau, and Taiwan entirely online, achieving a "no visit required" experience [1] Group 1 - The "full online processing" applies to three types of exit-entry documents: ordinary passports, travel permits to Hong Kong and Macau, and travel permits to Taiwan [1] - Eligible applicants must be Haikou residents aged 16 and above, have previously held the relevant documents, and have their fingerprints retained from prior applications [1] - The service is not applicable for expired documents or first-time applications [1] Group 2 - The online application process involves searching for the "National Immigration Administration Government Service Platform," completing real-person authentication, filling out personal information, and uploading required documents [2] - After submission, applicants will wait for review and may need to modify their information based on system prompts [2] - Once approved, applicants will pay the document fee online and receive their documents by mail or can opt for in-person pickup at designated locations [2] Group 3 - Citizens can call the 12367 service hotline for any inquiries during the application process [3]