P/C Insurer Rankings Down Overall on Higher Costs, Changing Customer Expectations

Rising costs and changing customer expectations are driving satisfaction in the insurance and mortgage industry, according to an American Customer Satisfaction Index study.Among the four industries studied — health insurance, life insurance, property and casualty insurance (P/C), and mortgage lenders — life insurance scored the highest, despite slipping 1 percent to a score of 78 (on a scale of 0 to 100). Health (unchanged) and P/C (down 1 percent) nabbed the second and third spots at 76 apiece (considered ...