Jing Ji Guan Cha Wang·2025-11-21 10:17Core Viewpoint - Midea Group has reportedly instructed its after-sales service providers to stop accepting service contracts for air conditioning installations and repairs from Xiaomi and Gree, reflecting the intensifying competition in the home appliance industry [1][5]. Group 1: Industry Competition - The home appliance industry is experiencing fierce competition, with brands like Midea, Xiaomi, and Gree vying for market share and after-sales service dominance [1][5]. - Midea's actions may be aimed at protecting its market share against Xiaomi's rapid growth in the air conditioning sector, which has seen Xiaomi achieve a year-on-year sales growth of 53.9% [3][6]. - The competitive landscape has shifted, with Xiaomi's market share in air conditioning surpassing Gree, positioning it as a significant threat to traditional manufacturers [6][7]. Group 2: After-Sales Service Dynamics - After-sales service has become a critical battleground for user acquisition among major brands, with Midea's policy potentially limiting Xiaomi's access to service networks [2][4]. - Midea has denied enforcing exclusive partnerships with service providers, emphasizing its commitment to user experience [2][5]. - The establishment of a professional after-sales service network is challenging, particularly for Xiaomi, which relies heavily on third-party service providers [4][7]. Group 3: Market Share Insights - As of July 2025, Midea holds a 29% market share, followed by Gree at 17%, Haier at 15%, Xiaomi at 10%, and Aux at 8% [6]. - The competitive dynamics have led to a shift from capital cooperation between Midea and Xiaomi to direct competition, with Midea planning to divest its shares in Xiaomi [6][7]. - The ongoing price wars and resource competition between Midea and Xiaomi highlight the escalating rivalry in the home appliance sector [6][7].