深圳科技保险高质量发展方案出台 保险助力新质生产力引关注

Core Insights - The integration of AI in the insurance industry is gaining momentum, with significant innovations showcased at the 19th Shenzhen International Financial Expo, highlighting the potential of AI to enhance insurance services [1][2][3] - The Chinese government is actively promoting the development of technology insurance, with policies aimed at fostering high-quality growth in this sector from 2026 to 2028 [1][3] - Major insurance companies are leveraging AI technologies to improve customer service and operational efficiency, indicating a shift towards a more digital and automated insurance landscape [2][3] Group 1: AI Innovations in Insurance - Shenzhen's leading insurance companies are exploring generative AI applications, such as AI customer service and AI health management, to enhance service delivery [1][2] - Ping An Group introduced three AI service practices: "AI Super Customer Service," "AI Family Doctor," and "AI Elderly Care Manager," aimed at integrating AI into everyday financial, medical, and elderly care services [1] - Tencent Weibo has developed AI user assistants that streamline the insurance process from consultation to claims, significantly improving user experience and operational efficiency [2] Group 2: Policy and Industry Support - The Shenzhen government has released a work plan to support the high-quality development of technology insurance, indicating a commitment to integrating cutting-edge technologies into the insurance sector [1][3] - The national strategy encourages financial institutions to invest in digital transformation, establishing a clear direction for the industry's future [1][3] - The insurance sector is recognized for its unique advantages in AI application due to its data-rich environment and standardized processes, which can enhance the capabilities of insurance professionals [3]