服务有精度 治理有温度

Core Viewpoint - The launch of the "Zheli Xiaoge Code" digital tool in Zhejiang aims to enhance the management and service of delivery riders, addressing the challenges faced in the last mile of delivery and improving the overall efficiency and safety of the platform economy [1][2]. Group 1: Application Functionality - The "Zheli Xiaoge Code" allows delivery riders to quickly generate verification pages containing their identity and real-time order information for property management personnel to check [2]. - The implementation of the "Fuyang Xiaoge Code" in Hangzhou's Fuyang District has resulted in an average reduction of delivery time by approximately 5 minutes per order and a 50% decrease in complaint rates [2]. - The tool facilitates effective management by providing real-time data to market regulators, enhancing the overall governance and service quality in the delivery industry [2]. Group 2: Digital Service Optimization - Continuous tracking and optimization of digital services are necessary to ensure that the application remains user-friendly and efficient, addressing issues such as slow response times and inconvenient operation methods [2][3]. - The application offers additional features such as map guidance, support stations, and a training academy for riders, enhancing its utility beyond just solving entry issues [3]. - The development of similar digital management applications across the country reflects the growing need for effective governance in the new employment landscape created by platform economies [3].