郑智化吐槽“连滚带爬”登机后，民航局出手整改！

Core Viewpoint - The incident involving singer Zheng Zhihua is prompting the civil aviation industry in China to take steps towards a more "human-centered" approach in providing services for disabled passengers [1][6]. Group 1: Regulatory Response - The Civil Aviation Administration of China (CAAC) has issued a draft opinion aimed at enhancing the air travel experience for disabled individuals, which includes improving facilities and training for staff [1][5]. - The draft opinion includes multiple tasks that directly relate to Zheng's complaints, such as increasing the availability of boarding assistance devices and improving the overall service chain for disabled passengers [1][3]. Group 2: Facility Improvements - The draft opinion emphasizes the need for airports to provide suitable boarding and disembarking assistance equipment, such as portable ramps and electric vehicles for wheelchair users [3][4]. - It also calls for upgrades to existing airport facilities to ensure compliance with accessibility standards, including the installation of accessible pathways, service counters, and restrooms [3][4]. Group 3: Cabin Accessibility - Airlines are encouraged to keep specialized narrow wheelchairs on board to assist passengers with mobility issues in moving between the cabin door and their seats [4]. - The provision of these wheelchairs should be made available upon prior request from disabled passengers [4]. Group 4: Staff Training - The CAAC has mandated enhanced training for security personnel to improve their awareness and sensitivity towards disabled individuals, aiming to prevent any potential distress during security checks [5][6]. - The training will cover legal regulations, service awareness, communication skills, and the use of assistive devices, ensuring that all staff involved in ground and cabin services are well-equipped to assist disabled travelers [6].