Zhong Jin Zai Xian·2025-11-24 03:23Core Insights - The article highlights how Ping An's life insurance preservation services provide consumers with peace of mind, time savings, and cost efficiency, reflecting the company's commitment to "finance for the people" [1] Group 1: Digital Transformation in Insurance - Ping An's life insurance preservation services have integrated digital technology across the entire insurance process, enhancing product design, customer service, and risk management through intelligent upgrades [2] - Utilizing big data analytics, Ping An can accurately capture customer behavior characteristics, allowing for the development of personalized and customized insurance products to meet diverse consumer needs [2] - The comprehensive online channels have eliminated traditional service time and space limitations, enabling customers to manage policies and claims via the Ping An Jin Guanjia APP, achieving "one-click processing and full visibility" [2] Group 2: Risk Management Enhancements - The application of digital technology has provided new tools for risk management in the insurance industry, with Ping An establishing an intelligent risk control system for precise risk identification and dynamic management [4] - The use of artificial intelligence and big data technology covers all stages of policy underwriting, allowing for quick identification and warning of potential risks, effectively intercepting and mitigating new policy quality risks [4] - The introduction of the "111 Fast Claim" service simplifies the claims process significantly, featuring "1 voice report," "1 key upload" for claim materials, and automatic review and payment within "1 minute" [4] Group 3: Elderly-Friendly Innovations - Ping An's life insurance preservation services focus on the needs of the elderly by promoting age-friendly transformations through technology [5] - The Jin Guanjia APP's "Caring Mode" includes features like a large font interface, voice interaction, and one-click material uploads to simplify the process for older users [5] - The 95511 hotline has implemented intelligent recognition for elderly users, with an average response time of just 2.7 seconds, and offers dialect services covering over 20 regional dialects to ensure seamless communication [5] Group 4: Future Outlook - As digital technology continues to evolve, Ping An's life insurance preservation services aim to enhance service quality and efficiency, positioning insurance as a "stabilizer" and "safety lock" in people's lives [5] - The company is committed to contributing to the construction of a strong financial nation through smarter and more efficient services in the future [5]