Chewy Customer Growth Picks Up: Higher NSPAC Signals Stronger Spend

Core Insights - Chewy, Inc.'s active customer base is showing signs of reacceleration, ending Q2 fiscal 2025 with 20.9 million active customers, a 4.5% year-over-year increase, and adding 150 thousand customers sequentially [1][5] Customer Growth - The growth in active customers is primarily driven by the Autoship subscriptions and Chewy+ program, with Autoship sales rising nearly 15% to $2.58 billion, accounting for 83% of total net sales in Q2 [2][9] - Chewy's Net Sales Per Active Customer (NSPAC) increased by 4.6% year-over-year to $591, indicating a rise in customer spending [3][9] Customer Engagement - Chewy+ members exhibit stronger Autoship participation and higher mobile app engagement compared to non-members, contributing to robust NSPAC growth for Chewy+ customers [3][5] - Management noted improvements in gross subscriptions added to Autoships and better retention rates for repeat orders, suggesting enhanced customer loyalty and engagement [4][9] Financial Performance - Chewy's second-quarter results reflect a re-acceleration in active customers, with high Autoship adoption and increased NSPAC indicating a solid foundation for future growth [5] - The Zacks Consensus Estimate for Chewy's fiscal 2026 and 2027 earnings implies year-over-year growth of 22.1% and 20.7%, respectively [11]