Chewy Customer Growth Picks Up: Higher NSPAC Signals Stronger Spend

Key Takeaways Active customers rose 4.5% to 20.9M, with Autoship up nearly 15% and now 83% of total sales. NSPAC grew 4.6% to $591 as Chewy members boosted Autoship usage and mobile engagement. Higher Autoship retention across repeat orders signals stronger customer loyalty and sustained growth. Chewy, Inc.’s (CHWY) active customer base is showing signs of reacceleration after a period of softer engagement. The company ended second-quarter fiscal 2025 with 20.9 million active customers, reflecting a 4.5% ye ...