线下购物无理由退货倡议发出

Core Viewpoint - The initiative aims to enhance the consumer environment in the province, boost consumer confidence, and unlock consumption potential through the implementation of a "no-reason return" mechanism [1] Group 1: Initiative Details - The provincial market supervision bureau and consumer association have issued a proposal encouraging offline retailers to voluntarily adopt a "no-reason return" policy [1] - Retailers, especially large supermarkets, brand chain stores, and shopping centers, are encouraged to take a leading role in this initiative [1] - Businesses are advised to determine the categories of products eligible for no-reason returns, applicable time limits, specific conditions, and operational processes based on their own circumstances [1] Group 2: Implementation Guidelines - Participating businesses should establish a robust no-reason return mechanism, clearly define and strictly adhere to their commitments [1] - When consumers request returns that meet the stipulated conditions, businesses are expected to provide warm reception, smooth processes, and timely handling [1] - Companies must avoid hidden barriers, procrastination, and unreasonable refusals, ensuring that consumers can conveniently and efficiently exercise their "right to regret" [1] - It is recommended that businesses publicly disclose their specific no-reason return policies to enhance transparency [1]